Carolina Alfaro handles customer service for the group health plan, assisting employees and providers with medical, dental and vision claims inquiries. She explains and helps members understand important features of their benefit plan, locate network providers and utilize other cost saving services.

Becky oversees member services and benefits administration for the organization. She holds several management and insurance designations, including accreditation as a Certified Patient Protection and Affordable Care Act (ACA) Professional. Becky volunteers for the Community Health Initiative of Napa County and the Agricultural Personnel Management Association (APMA).

Abigail processes all health benefits enrollments which includes all employee/dependent adds, terms and changes. Abby assists employers with cost-sharing agreements and complex eligibility-related questions. Abby also coordinates the distribution of ID cards and all required healthcare plan documents.

Julie supports the Controller by handling many of the organizations accounting transactions. Julie works close with the Eligibility Administrator and is the point of contact for any questions concerning group health plan invoices. She also assists the Executive Director with member communications, marketing and the scholarship program.

Liz handles customer service for the group health plan. She assists employees and providers with medical, dental and vision claim inquiries. Liz also helps employees understand important features of their benefit plan, locate network providers and utilize other cost saving services.

Soila is the customer service representative for the CGF Pension Plan. As employees approach retirement age, Soila estimates pension payout options so the employee can make educated decisions concerning their financial future. Soila works directly with the employees of CGF members and their families. Soila also develops Spanish bilingual materials and presentations for employee education meetings on pension and the group health benefit plans.

Linda is the backbone of the organization and our most tenured employee. She handles all financial and accounting matters, working closely with member employers, vendors and auditors.

Delmi joined us in the fall of 2020, bringing human resources experience to the role of Account Specialist. In this capacity, Delmi assists with health plan renewals, plan design alternatives and other cost saving solutions for employers. This includes managing carrier and third party administration relationships for the Agricultural Health Benefits Insurance Agency. Delmi is also bilingual and welcomes the opportunity to help employees understand their benefits.