Staff

Becky oversees member services and benefits administration for the organization. She holds several employee benefits accreditations and is appointed to represent insurance carriers throughout California. Becky is President of AHBA’s Educational Foundation and serves on the board of directors for the Agricultural Personnel Management Association (APMA).

Abigail processes all health benefits enrollments which includes all employee/dependent adds, terms and changes. Abby assists employers with cost-sharing agreements and complex eligibility-related questions. Abby also coordinates the distribution of ID cards and all required healthcare plan documents.

We are pleased to introduce our new Benefits Representative, Gisella Carapia. Gisella received her Bachelor of Science Degree in Allied Health from Saint Mary’s College and is excited to put her degree to work helping Ag Health members understand their health care.

In her role as bilingual representative, Gisella will research claim inquiries, generate local provider network listings, and introduce participants to cost-saving health plan features. During our open enrollment meetings, she will collaborate in our presentations and provide detailed benefits information.

Julie supports the Controller by handling many of the organizations accounting transactions. Julie works close with the Eligibility Administrator and is the point of contact for any questions concerning group health plan invoices. She also assists the Executive Director with member communications, marketing and the scholarship program.

Liz, our senior benefits representative, provides support to our group health plan members. She assists plan participants and providers with medical, dental, and vision claim inquiries. She also helps plan participants understand important features of their benefits, locate network providers and utilize other cost saving services.

 

Our bilingual customer service team welcomes the opportunity to assist our members and providers at any capacity. They provide solutions that fit our members individual situations while prioritizing their needs. They maintain well-informed knowledge of the benefits, enrollment process, while ensuring that employees are kept up to date on all available benefits and wellness programs offered.

We are pleased to introduce our Benefits Representative, Maria Esparza. Maria received her Bachelor of Science Degree in Industrial and Organizational Psychology from California State University East Bay and is excited to extend her knowledge to assist Ag Health members with their plan benefits. In her role as a bilingual representative, Maria will research claim inquiries, generate local provider network listings, provide additional cost saving resources to our members and support our Customer Service Team with emails, in-person meetings, and our text line.

Marco Reyes is our friendly new addition to the Ag Health team, bringing prior experience working for a local physician. Marco oversees administrative projects, including our scholarship program. When visiting our office, Marco will be the first person you will meet, as well as the first person you will speak to when calling our main line.
You can also watch him play soccer for our local soccer team, Napa Valley 1839FC.

Delmi joined us in the fall of 2020, bringing human resources experience to the role of Account Specialist. Delmi assists with health plan renewals, plan design alternatives and other cost saving solutions for employers. In her new role as Account Manager, Delmi now oversees our customer service team and their interactions with members, participants and providers. Delmi also coordinates open enrollment meetings and bilingual benefits education.

Audrey joined the team in May 2024 bringing over 15 years of wine-industry related accounting experience to her position as Controller. Audrey handles all financial matters for the organization, including oversight of accounts payable, accounts receivable and eligibility departments.  Members may occasionally interact with Audrey, typically for important year-end benefit reports.